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James Wigby

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Latest activity by James Wigby
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    James Wigby created an article,

    Our Telephone Number

    Answers to most questions can be found via our Frequently Asked Questions here: https://suffolkgroup.zendesk.com/hc/en-us  If your query is not urgent please send us an e-mail here: https://suffolk...

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    James Wigby created an article,

    Akela Delivery Guarantee

    We dispatch all orders in good faith using the service that you select at checkout. We can't guarantee exactly when you will receive your order as that is down to the delivery courier. 99.9% of ord...

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    James Wigby created an article,

    Akela Taste Guarantee

    We're so confident that your furry friends will love Akela that we guarantee it! All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to ...

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    James Wigby created an article,

    No Delivery Quotes / Post Code Issues

    Any extra spaces entered before or after post codes or e-mail addresses will cause an error message. All spaces should be removed before trying again. One space in the middle of the post code is fi...

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    James Wigby created an article,

    Temporary Promotions & Price Difference 1.5Kg vs 10Kg

    Occasionally, if we are out of stock of 10Kg bags, we may run temporary promotions on 1.5Kg bags discounted to the same price per kilo as our 10Kg bags. As soon as we are back in stock of 10Kg bags...

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    James Wigby created an article,

    Product Dispensing Sizes & Equivalent Order Substitution

    Occasionally we may need to supply food in different pack sizes to those that you ordered. For example, if we are out of stock of large bags of food we may have to supply it in multiple smaller bag...

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    James Wigby created an article,

    Is Akela suitable for pregnant bitches?

    Yes, Akela is ideal for pregnant bitches due to the high nutritional value. We recommend our Scottish Salmon flavour. It is important to follow the feeding guide. We have a specific feeding guide f...

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    James Wigby created an article,

    Is your fish farmed?

    We use MSC-certified sustainable fish wherever possible. Many of the fish are wild and line-caught e.g. Herring, White Fish (Cod, Haddock, Hake, Plaice and Pollock), Tuna. Some of the salmon and tr...

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    James Wigby created an article,

    What does free-run mean?

    Free-run means that our poultry (chicken, turkey & duck) are not caged. They have space to roam and perch. Some of them are also free-range which means they are reared outdoors during daylight ...

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    James Wigby created an article,

    Cage-Free Policy - Ethically Sourced Ingredient Provenance

    Here at Akela we have a cage-free policy which means that we endeavour not to use meats from animals that have been caged. For example, we no longer use rabbit in any of our products as the only co...